Support

1. How to reach us

For account help, billing and credits, courses, decks, AI generation, or anything else, email us or use the contact form. We typically respond within 24 hours.

2. What we help with

• Signing in, account access, and account settings
• Credits, billing and purchase questions
• Courses, decks, cards, materials, and AI generation
• The ChatGPT plugin and other AI assistant connections
• Bug reports and feature requests
• Security, privacy, and copyright concerns

Lernoa is a study tool, not a teacher, school, or examination body. We cannot mark or certify your work, and we cannot guarantee exam results.

3. ChatGPT plugin and AI assistant troubleshooting

Lernoa connects to ChatGPT, Claude, and other MCP-compatible AI assistants through a server at api.lernoa.com/mcp. See the full details on the Using Lernoa with ChatGPT page. Common issues:

• The assistant cannot connect or asks you to sign in again: make sure you are signing in with the same Lernoa account you normally use, and that your Lernoa session has not expired. Try connecting again from the assistant.
• The assistant cannot see your decks or courses: confirm it is connected to the correct Lernoa account, since it only ever sees the account you approved on the consent screen.
• A generation tool reports insufficient credits: AI generation through the plugin spends the same credit balance as the Lernoa app. You can check your balance in Settings, and add credits from within the Lernoa app; the plugin itself has no purchase or checkout tool.
• You want to stop an assistant from accessing your account: see the disconnect steps below.

4. Disconnecting an AI assistant (OAuth)

• In Lernoa: sign in to the app, open Settings, then "Connected AI apps". Select Disconnect next to the assistant you want to remove.
• In the AI assistant: most assistants, including ChatGPT, let you remove a connected app from their own connected-apps or integrations settings.

Disconnecting takes effect immediately and does not delete your Lernoa account or any of your content.

5. Deleting your account

You can permanently delete your Lernoa account and all of your data, including decks, courses and materials, from Settings inside the app (Settings, then Data, then Delete account). This is separate from disconnecting an AI assistant: disconnecting removes only that assistant's access, while deleting your account removes everything. See our Privacy Policy for what is retained and for how long after deletion.

6. Security reports

If you believe you have found a security vulnerability in Lernoa or the ChatGPT plugin, email support@lernoa.com with the details. See /.well-known/security.txt for our published security contact.

7. Privacy requests

For questions about your personal information, or to make a privacy request, email support@lernoa.com or see our Privacy Policy.

8. Copyright and takedown requests

To report a copyright concern about content stored in a Lernoa account, for example a material uploaded without permission, email support@lernoa.com with "Copyright" in the subject line, a description of the work, and the specific content location if you know it. We will review the request and take appropriate action, which can include removing the content.

9. Accessibility

If you run into an accessibility barrier using Lernoa, email support@lernoa.com and tell us what you were trying to do and what happened. We look into every report.

10. Supported countries and languages

Lernoa is available to use from anywhere. The website and app are available in English, Spanish, German and French. Support correspondence is handled in English.

11. Status and incidents

Lernoa does not currently run a public status page. If a security incident affects your personal information, we will notify affected users by email in line with our Privacy Policy and applicable law.